Useful Telephone Numbers in China

If you have an emergency while you are traveling (such as fire or traffic accidents), or other trouble or have other complaints or questions, the following telephone numbers may be useful.

Emergency Numbers

Police (Calling)	110
Police (Text message)	12110
First-aid Ambulance	120
Fire	119
Traffic Accidents	122

Calling Tips:

1. 110, 120 and 119 are free calls. 110 may be used for all emergencies.  It is the first number to call. Whether 119 or 120 is called depends on the situation.

2. The more details you can provide to the police, the better. At a minimum, you will need to provide your name and location and give a description of the problem. If you don’t know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.

3. After calling 120, first-aid treatment is not encouraged.  Unless you have first-aid training, you should just wait patiently for the doctors to arrive.

4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.

Questions & Complaints

Complaints about Goods’ Qualities	12315
Complaints about Prices	12358
Post Code Information	184
Weather Forecast	12121
Phone Directory	114
Comprehensive Information	12580/ 118114
Railway Information	12306
Civil Aviation	950137

Calling Tips:

Both 12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls.. They can provide help with hotel bookings, local transportation transferring information and information about local attractions. 

Major Banks

Bank of China	95566
Agricultural Bank of China	95599
China Construction Bank	95533
Industrial and Commercial Bank of China	95588
Bank of Communications	95559
Standard Chartered Bank	800-820-8088
Citibank	800-830-1880
HSBC	800-820-8828

Airline Companies & Major Airport Services

Air China	95583
China Eastern Airline	95530
Hainan Airlines	950718
Southern Airlines	400-669-5539
Beijing Capital International Airport	96158
Shanghai Pudong International Airport	96990

Communications Services

China Mobile	10086
China Unicom	10010
China Telecom	10000

Calling Tips:

1. All these numbers are free and provide services in English.

2. When you use China Mobile service to make international calls you need to add 12593 before the number you are calling and add 17951 when making national long-distance calls.

Express Delivery

EMS

SF Express

Yuantong Express

Shentong Express

Calling Tips:

English services are provided by all these express delivery companies. They will come in person to your house or hotel to help you to send out parcels.