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Useful Telephone Numbers in China

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If you have an emergency while you are traveling (such as fire or traffic accidents), or other trouble or have other complaints or questions, the following telephone numbers may be useful.
Emergency Numbers

Emergency Numbers
Police (Calling)
110
Police (Text message)
12110
First-aid Ambulance
120
Fire
119
Traffic Accidents
122

Calling Tips:

1. 110, 120 and 119 are free calls. 110 may be used for all emergencies.  It is the first number to call. Whether 119 or 120 is called depends on the situation.

2. The more details you can provide to the police, the better. At a minimum, you will need to provide your name and location and give a description of the problem. If you don’t know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.

3. After calling 120, first-aid treatment is not encouraged.  Unless you have first-aid training, you should just wait patiently for the doctors to arrive.

4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.

Questions & Complaints

Questions & Complaints
Complaints about Goods’ Qualities
12315
Complaints about Prices
12358
Post Code Information
184
Weather Forecast
12121
Phone Directory
114
Comprehensive Information
12580/ 118114
Railway Information
12306
Civil Aviation
950137

Calling Tips:

Both 12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls.. They can provide help with hotel bookings, local transportation transferring information and information about local attractions. 

Major Banks

Major Banks

Bank of China
95566
Agricultural Bank of China
95599
China Construction Bank
95533
Industrial and Commercial Bank of China
95588
Bank of Communications
95559
Standard Chartered Bank
800-820-8088
Citibank
800-830-1880
HSBC
800-820-8828

Airline Companies & Major Airport Services

Airline Companies & Major Airport Services
Air China
95583
China Eastern Airline
95530
Hainan Airlines
950718
Southern Airlines
400-669-5539
Beijing Capital International Airport
96158
Shanghai Pudong International Airport
96990

Communications Services

Communications Services
China Mobile
10086
China Unicom
10010
China Telecom
10000

Calling Tips:

1. All these numbers are free and provide services in English.

2. When you use China Mobile service to make international calls you need to add 12593 before the number you are calling and add 17951 when making national long-distance calls.

Express Delivery

Express Delivery
EMS
SF Express
Yuantong Express
Shentong Express

Calling Tips:

English services are provided by all these express delivery companies. They will come in person to your house or hotel to help you to send out parcels.

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